Cancellation and Refund Policies

Cancellation and Refund Policies

Appointments and Reservations with Specific Timing:

Care Friend extends a 24-hour refund guarantee from the moment of booking or purchase. Should you wish to cancel your appointment at least 24 hours prior to the scheduled time, you will be eligible for a 100% refund in the form of "Cashback credit" credited to your Care Friend account. It is important to note that certain establishments may offer varying cancellation policies, such as 12-hour or 6-hour cancellation windows, which will be explicitly indicated on your booking confirmation page. Please be aware that we are unable to issue refunds for no-show appointments, whether you made an online payment or received cashback. To ensure the reimbursement of your funds, kindly make advance cancellations.

The refunded payment method is the same as the original payment method.

e-Vouchers and Deal Coupons:

For non-flash sale services, Care Friend provides a 7-day refund policy, commencing from the moment of your purchase. Within this 7-day timeframe, should you change your mind regarding your e-Voucher or deal coupon, we will promptly refund 100% of the purchase price exclusively in the form of Cashback. Once an e-Voucher or deal coupon has been redeemed or surpasses the 7-day refund policy, it becomes non-refundable. Please bear in mind that specific partners may have their own refund policies, which should be reviewed in the terms and conditions on their partner page before making a purchase.

*Flash sale and Buy Now Use Later services are not eligible for cancellation or refunds. (These services are non-refundable) *Expired e-Vouchers cannot be canceled or refunded. (Expired e-Vouchers are non-refundable)

Care Friend Gift Card:

Care Friend Gift Cards come with a 7-day refund guarantee, which initiates one day after your purchase. If you experience a change of heart within this 7-day period, we will grant you a full 100% refund in the form of Cashback. However, once a Care Friend Gift Card has been redeemed, it becomes non-refundable. These Gift Cards remain valid for six months from the date of purchase, and they cannot be redeemed after the expiration date has passed.

Beyond the 7-day window, no cancellation or refunds can be requested.

Credit Card Installment Cancellation and Refund:

Services acquired through credit card installment payments are non-refundable and non-exchangeable under any circumstances. In the event of dissatisfaction with the services, Care Friend bears no responsibility for issuing refunds. Customers must directly request refunds from the respective merchants.

Refund process is as follow:

1. Customer Request: Customer initiates a refund request, providing necessary details such as order number and reason for refund.

2. Verification: Verify the request against the company's refund policy to ensure eligibility.

3. Internal Review: Investigate the reason for the refund and determine if it aligns with company policies.

4. Refund Decision: If eligible, decide on the refund method - whether crediting the original payment method or providing a store credit.

5. Processing: Process the refund through the appropriate channels, either automated systems or manual coordination with finance.

6. Notification: Notify the customer of the refund, specifying the amount, method, and expected timeline for completion.

7. Follow-Up: Follow up with the customer to ensure they received the refund and address any additional concerns.

8. Record Keeping: Maintain detailed records of the refund transaction for future reference and audit purposes.